Comments for A Force to Reckon With http://aforcetoreckonwith.com Adventures in Salesforce.com Administration Sun, 12 Feb 2012 13:46:35 +0000 hourly 1 http://wordpress.com/ Comment on Social Contacts in Salesforce.com by Ben http://aforcetoreckonwith.com/2011/11/07/social-contacts-in-salesforce-com/#comment-89 Sun, 12 Feb 2012 13:46:35 +0000 http://aforcetoreckonwith.com/?p=103#comment-89 I agree re:facebook. I can see a contact on the company’s facebook page, but can’t find him on the salesforce-social-facebook-search facility. What a bungle by salesforce… I hope they get it better in the next release.

]]> Comment on Review – Salesforce CRM Definitive Admin Handbook by Marina http://aforcetoreckonwith.com/2012/01/10/review-salesforce-crm-definitive-admin-handbook/#comment-83 Tue, 10 Jan 2012 22:09:15 +0000 http://aforcetoreckonwith.com/?p=114#comment-83 Thanks for the review. Saves me the trouble of buying the book :) I’m fine with the Salesforce for Dummies book myself.

]]> Comment on Review – Salesforce CRM Definitive Admin Handbook by Kimberly J http://aforcetoreckonwith.com/2012/01/10/review-salesforce-crm-definitive-admin-handbook/#comment-82 Tue, 10 Jan 2012 17:12:34 +0000 http://aforcetoreckonwith.com/?p=114#comment-82 great review. I personally like the Salesforce for Dummies books.

]]> Comment on Facebook settings and Social Contacts in Salesforce by eliz_beth http://aforcetoreckonwith.com/2011/11/15/facebook-settings-and-social-contacts-in-salesforce/#comment-48 Fri, 18 Nov 2011 16:46:18 +0000 http://aforcetoreckonwith.com/?p=111#comment-48 Thanks for stopping by and commenting! :)
That is correct- you can search by twitter name! Great catch but I still can’t see where it stores the username. So if someone in Marketing wanted a report with twitter handles, I’d have no means of providing it outside of creating a custom field.
Also- here’s a potential problem– if you follow someone who has their tweets protected, if you can see them you can see them via Salesforce. Possible problems come when – 1- you give away the contact or have public shared contacts, 2- there’s no lock showing so you don’t know it’s protected. We’ll have to see what comes of it all! PS- another point is you can’t associate multiple twitter accounts to one contact at this point. Or any other areas. What if they maintain multiple accounts for corporate and personal and you want to have quick access to both? What if you change your password for a service- what will the system do then? I just wish this whole piece was much better documented.

]]> Comment on Facebook settings and Social Contacts in Salesforce by Cloudup 11-18-2011 | Force Architects: Delivered Innovation Blog http://aforcetoreckonwith.com/2011/11/15/facebook-settings-and-social-contacts-in-salesforce/#comment-47 Fri, 18 Nov 2011 15:38:37 +0000 http://aforcetoreckonwith.com/?p=111#comment-47 http://forcearchitects.deliveredinnovation.com/2011/11/18/cloudup-11-18-2011/

]]> Comment on Facebook settings and Social Contacts in Salesforce by howietl http://aforcetoreckonwith.com/2011/11/15/facebook-settings-and-social-contacts-in-salesforce/#comment-45 Thu, 17 Nov 2011 22:31:46 +0000 http://aforcetoreckonwith.com/?p=111#comment-45 You should be able to search by a Twitter username on the Twitter tab–this is a workaround to being able to manually input a Twitter name.

]]> Comment on Social Contacts in Salesforce.com by eliz_beth http://aforcetoreckonwith.com/2011/11/07/social-contacts-in-salesforce-com/#comment-44 Thu, 17 Nov 2011 18:07:25 +0000 http://aforcetoreckonwith.com/?p=103#comment-44 Jonny –
Thanks for stopping by! I’m not sure what is going on especially behind the scenes. I’ve not played with the linkedin piece as much as I have facebook and you can read this post for details there. It’s frustrating to say the least, would love more transparency from Salesforce on this. Hopefully we’ll get more information sooner than later and understand how this is working better. Additionally I’m hoping we’ll also get manual entry fields as well. I like the idea of being easy to search, but in reality it is not that simple and adds to the frustration level.

]]> Comment on Social Contacts in Salesforce.com by Jonny Kates http://aforcetoreckonwith.com/2011/11/07/social-contacts-in-salesforce-com/#comment-42 Thu, 17 Nov 2011 17:40:14 +0000 http://aforcetoreckonwith.com/?p=103#comment-42 I’m also pretty dismayed by the Social Contacts release; particularly for the points you express regarding the LinkedIn. Does anyone know where the information is stored once the SalesForce Contact is successfully tied to a LinkedIn entity? Possibly a hidden field against the Contact? If this is retrievable, and not encrypted, Administrators could just abuse this and create a Visualforce app to view more of the individual’s LinkedIn profile than just their name (give me a break), job title and picture.

]]> Comment on Social Contacts in Salesforce.com by Facebook settings and Social Contacts in Salesforce « A Force to Reckon With http://aforcetoreckonwith.com/2011/11/07/social-contacts-in-salesforce-com/#comment-40 Tue, 15 Nov 2011 15:14:42 +0000 http://aforcetoreckonwith.com/?p=103#comment-40 [...] is, until you try it, per my previous post. Twitter is not too bad if the person has their name associated with the account. I’m still [...]

]]> Comment on Tip Day #2 – Getting People to RTFM (read the manual!) by Dan Granger (@regnarg) http://aforcetoreckonwith.com/2011/11/02/tip-day-2-getting-people-to-rtfm-read-the-manual/#comment-32 Wed, 02 Nov 2011 18:50:53 +0000 http://aforcetoreckonwith.com/?p=88#comment-32 Step 3 is the issue I have. Management doesn’t want to read the manual.

Step 6. Wet noodles are not effective. I’m still trying to get legal approval to Taser employees. I think it will work.

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